[WIP edit underlined] finish when selected the products
FAQ helps to lower the amount of time you spend on customer service & answering questions
1. Shipping (definitely want to include in FAQ)
2. Returns (definitely want to include in FAQ)
3. Look at other retailer's FAQs
4. Easy FAQ Page, Customer FAQs (<-App rom udemy, dunno if necessary)
Q: How do I contact customer service?
A: You can contact us by using the contact form on our website. We aim to respond to all inquiries within 24 hours.
Q: Where are your products shipped from?
A: Our products are shipped from our international suppliers located in different countries. This allows us to offer a wide variety of unique products at affordable prices.
Q: How long does shipping take?
A: Shipping times can vary depending on the product and supplier, but most orders are delivered within 5-10 business days. Please allow up to 6 weeks for delivery in some cases. Product specific shipping times can be found on the product page.
Q: Do you offer free shipping?
A: We offer free shipping on all our products.
Q: Oops - I put the wrong shipping address!
A: If you need to update your address, select the contact us tab and send us a message and within 24 hours of placing your order and we can change it for you.
Q: Will I get an email with my order details?
A: Yes! We will send you an email as soon as your order is placed summarizing all the details.
Q: How do I track my order?
A: You will receive a tracking number via email once your order has been shipped. You can use this number to track your order online.
Q: How much is shipping?
A: Shipping is free WORLDWIDE!
PaymentQ: What payment methods do you accept?
A: We accept all major credit cards, as well as PayPal.
Q: My order won't go through, help!
A: Ensure that the billing address you entered matches that of your credit card.
Q: Do you offer wholesale pricing?
A: Yes, we offer wholesale pricing on bulk orders. Please contact us for more information.
ReturnsQ: What if I'm not satisfied with my purchase?
A: We offer a 30-day satisfaction guarantee on all products. If you're not happy with your purchase for any reason, simply contact us within 30 days of receiving your order to arrange a return or exchange.
Q: Can I cancel my order?
A: If your order has not yet shipped, you may be able to cancel it by contacting us. Once an order has been shipped, it cannot be cancelled. However, once you receive your item(s), you can ship it back to us and once we receive it, we will FULLY refund you.
Q: What is the exchange/return policy?
A: We value our customer experience. If you have any problems with our products, we will gladly fully refund you.
Step 1: E-mail us with your order # and name.
-With a subject of (Refund Request)
-List your product and why you want to return it
Step 2: Our team will contact you (usually within 24 hours) with our address to ship your item back.
Step 3: Ship your item back to us. Once we receive it, we will inspect it.
Step 4: If all is good, we will fully refund your item plus an additional $5 (as a sorry :D) Once we issue the refund, you will get an e-mail showing all details and the money will be deposited back into your account :)